At Carimprasso we do everything we can to deliver your order quickly and carefully. However, sometimes things can go wrong. On this page you can read what you can expect from us and how to submit a complaint.
Warranty
We stand behind the quality of our products.
Have you received an item that is damaged or not functioning as expected? Please contact us within 14 days of receipt.
Depending on the product and situation, we offer:
- a replacement product
- a suitable solution
- or a (partial) refund
Conditions:
- The damage or issue was not caused by improper use
- You contact us as soon as possible after discovery
- Where possible, keep the packaging and take photos of the issue
Complaints
Did something not go as expected? Let us know — we’re happy to resolve it with you.
How to submit a complaint:
- Send a message via our contact page with your order number and a clear description
- Attach photos if possible for a faster assessment
- We will respond within 2 business days with a solution
We take every complaint seriously and always look for a suitable solution.
Contact
Email: info@carimprasso.com
Response time: within 24 hours (usually faster)